Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Job Description: As a Customer Service Representative at a fintech company, you will be responsible for ensuring all interactions comply with financial services regulations, data privacy standards, and company policy — delivering professional, compliant customer service for a fintech platform that enables peer-to-peer financial transactions and payment services across the UAE.

Responsibilities:

• Ensure all customer interactions comply with financial services regulations, data privacy standards, and company policy
• Handle inbound customer queries via phone, chat, and digital channels — resolving account, payment, and product issues
• Process customer requests for peer-to-peer transactions, payment links, and financial services with accuracy and compliance
• Maintain accurate records of all customer interactions in the company’s CRM system
• Escalate complex or sensitive customer issues to specialist teams with appropriate documentation
• Ensure all interactions are handled professionally, empathetically, and in line with financial services communication standards
• Contribute to knowledge base and FAQ documentation based on common customer queries
• Stay current on the fintech platform’s product features, payment services, and applicable UAE regulatory standards

Qualifications Needed:

• Experience in customer service within a fintech, payments, or digital financial services company preferred
• Understanding of financial services regulatory compliance and data privacy standards for customer interactions
• Strong written and verbal communication skills in English and Arabic for UAE fintech customer service
• Professional, empathetic, and solutions-oriented approach to customer issue resolution
• Proficiency with CRM systems and customer service platforms
• Often replies in 1 day — responsive and customer-centric approach to service delivery

What the Company Offers:

• Pay: AED 2,500–3,000 per month
• Customer Service Representative role at a fintech enabling peer-to-peer payments and financial services in Dubai

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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