Customer Service Specialist

Job Description

Job Description

Job Title: Customer Service Specialist

Job Description: Customer Service at McCoin is a core operational and risk control function. This role requires individuals who can operate with speed, precision, and sound judgment in a crypto and fintech environment.

Responsibilities:

• Handle inbound and outbound customer queries related to virtual asset and crypto services
• Operate with speed and precision in resolving client issues
• Support risk control activities as part of the customer service function
• Maintain accurate records of all customer interactions
• Collaborate with compliance and operations teams on escalations
• Ensure all customer interactions adhere to regulatory and internal standards

Qualifications Needed:

• Previous experience in fintech, crypto, or trading firm customer service preferred
• Understanding of risk management and compliance requirements in the UAE fintech sector
• Ability to work in a fast-paced, high-volume environment
• Strong verbal and written communication skills in English

What the Company Offers:

• Role at a UAE-licensed virtual assets company (MCCOIN)
• Dubai-based position in a growing crypto fintech operation
• Exposure to regulatory-compliant virtual asset operations

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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