Customer Service Representative

Job Description

Job Title: Customer Service Representative

Job Description: Seeking a Customer Service Representative. The role requires ensuring all client interactions comply with financial services regulations, data privacy standards, and company policy. Xare often replies within 1 day of applications received.

Responsibilities:

• Serve as the primary point of contact for customers across Xare’s fintech platform
• Ensure all interactions comply with financial services regulations, data privacy standards, and company policy
• Handle customer queries and resolve issues in a professional and timely manner
• Maintain accurate records of client interactions in compliance with data protection requirements
• Collaborate with internal teams to resolve escalated client issues
• Stay current on Xare’s product features and applicable regulatory requirements
• Deliver a compliant and professional customer experience across all communication channels

Qualifications Needed:

• Experience in a customer service role within a financial services, fintech, or payments environment
• Knowledge of financial services regulations and data privacy standards applicable in UAE
• Professional communication skills in English
• Ability to handle customer interactions with accuracy and in compliance with applicable rules
• Strong organizational skills with ability to maintain accurate interaction records

What the Company Offers:

• Pay: AED 2,500.00 – AED 3,000.00 per month
• Often replies within 1 day of application

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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