Senior Customer Success Manager

Job Description

Job Description

Job Title: Senior Customer Success Manager

Job Description: The Senior Customer Success Manager will manage post-sale customer relationships for trading and gaming clients, driving operational success and expansion across accounts while ensuring customer satisfaction and retention.

Responsibilities:

• Manage post-sale customer relationships for assigned trading and gaming client accounts.
• Drive operational success and ensure customers realize full value from Lean’s products and integrations.
• Identify and pursue expansion opportunities within existing accounts.
• Ensure high customer satisfaction and retention across the portfolio.
• Collaborate with internal teams (Product, Engineering, Sales) to resolve customer issues and requests.
• Serve as the primary escalation point for complex operational and technical issues.
• Produce regular account reviews and performance reporting for clients and internal stakeholders.
• Develop deep understanding of client business models to proactively identify growth opportunities.

Qualifications Needed:

• Proven experience in a senior customer success, account management, or client-facing role, preferably in a B2B SaaS or fintech environment.
• Strong understanding of API-based financial products, payment flows, or Open Banking concepts preferred.
• Excellent communication and relationship management skills.
• Ability to manage multiple enterprise accounts simultaneously.
• Data-driven approach to tracking account health, adoption, and retention metrics.
• Problem-solving mindset with ability to navigate technical and commercial challenges.

What the Company Offers:

• Competitive salaries and private healthcare.
• Flexible office hours.
• Equity stake in the business for every team member.
• Work with leading trading and gaming clients in a fast-growing Open Finance platform.
• Company trusted by 300+ clients including Tabby, Hungerstation, and Tas’heel.
• Inclusive, equal opportunity workplace backed by top-tier global investors.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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