Job Description

Job Description

Job Title: Customer Success Manager

Job Description: As a Customer Success Manager for a cybersecurity platform serving financial services and fintech clients, you will be the front line in enabling financial markets access for clients — providing direct client advocacy and engagement across post-sales and professional services functions. You will apply technical cybersecurity knowledge and strong client relationship skills to drive platform adoption, usage, and satisfaction for banking and financial services clients.

Responsibilities:

• Be the front line in client success — providing direct client advocacy and engagement across post-sales and professional services
• Provide advice and guidance as the subject matter expert ensuring successful ongoing usage of the cybersecurity platform
• Assist in facilitating requests for new platform configuration and changes to use cases within the client environment
• Work with clients on an ongoing basis — attending all recommended calls and meetings for relationship management
• Design and develop innovative solutions to client requirements using the platform’s cybersecurity capabilities
• Deliver web-based training to user groups to support organizational adoption of the platform
• Initiate engagement with internal resources as a client advocate to ensure speedy resolution of client issues
• Maintain current functional and technical knowledge of platform service options and capabilities

Qualifications Needed:

• Direct client advocacy and engagement experience in post-sales or professional services functions — required
• Experience with cybersecurity platforms, threat intelligence tools, or security operations technology preferred
• Strong technical aptitude with ability to configure platform use cases and support client technical requirements
• Excellent written and oral communication skills — comfortable with providing client briefings and presentations
• Understanding of financial services and fintech cybersecurity requirements preferred
• Arabic language skills advantageous for UAE financial services client engagement

What the Company Offers:

• Customer Success Manager post-sales role at a cybersecurity and digital risk protection platform serving financial services clients
• Mission-oriented platform expanding AI investments with fresh private equity funding and people-first culture

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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