Customer Success Manager

Job Description

Job Description

Job Title: Customer Success Manager

Job Description: As a Customer Success Manager at the Middle East’s #1 expense management fintech platform, you will be responsible for managing and growing relationships with enterprise and SME clients — ensuring they realize full value from the platform and contributing to the mission of reimagining how finance works for modern businesses across the UAE and KSA.

Responsibilities:

• Manage and grow relationships with enterprise and SME clients on the expense management and corporate payments platform
• Ensure clients realize full value from the platform — driving adoption, satisfaction, and commercial expansion
• Conduct regular business reviews presenting platform performance, usage insights, and expansion opportunities
• Identify and develop upsell and cross-sell opportunities across the expense management and corporate payments product suite
• Resolve client issues promptly — coordinating with Product, Technical, and Operations teams on escalation and resolution
• Monitor client health scores and proactively engage at-risk clients to drive retention and satisfaction
• Collect and document client feedback — advocating for product improvements based on client needs
• Contribute to a high-growth customer success team building the Middle East’s most beloved fintech brand

Qualifications Needed:

• Proven customer success or account management experience within a fintech, SaaS, or high-growth startup
• Strong track record of driving client retention, satisfaction, and commercial expansion in a B2B SaaS environment
• Excellent communication and relationship-building skills for enterprise and SME finance decision-maker engagement
• Analytical approach to customer health monitoring and proactive client engagement
• Passion for fintech, expense management, and helping modern businesses optimize their finance operations
• Arabic language skills advantageous for UAE and KSA client engagement

What the Company Offers:

• Customer Success Manager role at the Middle East’s #1 expense management platform trusted by 2,000+ businesses
• Backed by Y Combinator and Peak XV (formerly Sequoia India & SEA) — profitable and at startup speed
• Learn from top-tier talent while contributing to reimagining how finance works for modern businesses

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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