Job Description

Job Title: Customer Success Manager – Open Banking Platform

Job Description: As a Customer Success Manager for an open banking platform, you will be responsible for managing and growing relationships with fintech, bank, and enterprise clients using a universal API platform — ensuring they are fully activated, engaged, and achieving their business objectives through open banking API connectivity. You will be the primary relationship owner helping clients drive real-time payment and account information use cases that transform their products and services.

Responsibilities:

• Manage and grow relationships with fintech, bank, and enterprise clients using a universal open banking API platform
• Ensure clients are fully activated, engaged, and achieving business objectives through API connectivity
• Conduct regular business reviews presenting platform usage, integration performance, and expansion opportunities
• Identify and develop upsell and cross-sell opportunities across the open banking platform’s product suite
• Coordinate with Product and Engineering teams on client API integration issues, feature requests, and technical escalations
• Monitor client health metrics and proactively engage at-risk accounts to drive retention and satisfaction
• Collect and document client feedback — advocating for product improvements based on real client integration experiences
• Support new client onboarding — guiding technical and commercial teams through API activation and first use case launch

Qualifications Needed:

• Proven customer success or account management experience within an open banking, API infrastructure, or fintech platform
• Strong technical aptitude with ability to understand API integration challenges and communicate technical concepts clearly
• Understanding of open banking use cases — payment initiation, account aggregation, and financial data connectivity
• Excellent client relationship management and commercial expansion skills
• Arabic language skills advantageous for UAE and MENA bank and fintech client engagement
• Experience managing enterprise and financial institution client relationships on a SaaS or API platform

What the Company Offers:

• Customer Success Manager role at a fintech providing a universal API unlocking critical financial infrastructure across MENA
• Open banking API customer success mandate enabling fintech innovators to launch real-time payment and account information products

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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