Job Description

Job Title: Manager Customer Services

Job Description: As a QNB3648-Manager Customer Services (Qatarization), you will lead branch customer-service delivery, supervising service teams and daily account activity while improving customer satisfaction, resolving complaints, supporting product sales, maintaining controls, and developing staff performance.

Responsibilities:

• Lead the customer-service team and organize daily branch-service activities
• Promote relevant banking products and support branch sales and profitability objectives
• Monitor service KPIs, customer-experience indicators, and complaint-resolution performance
• Act as a senior point of contact for customers requiring information or issue resolution
• Supervise applications, loan-related service, signatures, dormant accounts, daily work, and required reports
• Coordinate service-level requirements and customer matters with other departments
• Maintain audit, compliance, risk, control, and management-information requirements
• Train, coach, and evaluate customer-service staff while supporting continuous improvement

Qualifications Needed:

• Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, IT, or a related discipline
• At least six years of relevant professional experience, preferably within an international bank
• Knowledge of branch customer-service practices, banking procedures, and applicable regulations
• Leadership capability with experience supervising, coaching, and developing service teams
• Understanding of banking products, relationship management, service-quality indicators, and sales support
• Strong customer-complaint resolution, operational-control, reporting, and problem-solving skills

What the Company Offers:

• A branch leadership opportunity focused on customer service and service-quality performance
• Responsibility for product support, customer relationships, controls, and operational improvement
• Direct involvement in staff coaching, performance management, and customer-experience development

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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