Job Description

Job Title: Officer – Customer Service

Job Description: As a Customer Service Officer at the UAE’s largest bank in Dubai, you will deliver exceptional customer service by providing accurate, timely, and compliant sales and service support to customers — processing account openings, product onboarding, service requests, and after-sales transactions while meeting service KPIs including NPS, complaint resolution timelines, and mystery shopping scores.

Responsibilities:

• Deliver exceptional customer service providing accurate, timely, and compliant sales and service support
• Process account openings, product onboarding, service requests, and after-sales transactions professionally
• Meet service KPIs — NPS, complaint resolution timelines, service request turnaround, and mystery shopping scores
• Ensure full adherence to FAB policies and UAE banking regulatory requirements across all customer interactions
• Maintain confidentiality of banking customer data across all service interactions
• Cross-sell FAB banking products to customers — credit cards, loans, investments, and Islamic banking
• Recommend potential products or services to management by collecting and analysing customer information
• Build and maintain strong customer relationships through professional, responsive banking service delivery

Qualifications Needed:

• Knowledge of banking products, customer experience, and related banking policies and procedures
• Minimum 2 years of experience in banking — preferably in customer service or sales roles
• Strong client-facing communication and relationship-building skills for banking customer service
• Demonstrated ability to meet NPS, complaint resolution, and service quality KPIs consistently
• Arabic language skills strongly preferred for UAE banking customer service engagement
• UAE banking customer service experience strongly preferred

What the Company Offers:

• Officer Customer Service role at FAB — the UAE’s largest bank — in Dubai
• Banking customer service mandate at one of the world’s largest and safest financial institutions committed to innovation and Emirati talent development

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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