Job Description

Job Title: Corporate Bank – Customer Service Manager – Associate/AVP

Job Description: As a Customer Service Manager at Associate or Assistant Vice President level in the Corporate Bank at a globally established German universal bank, you will be responsible for updating standard operating procedures and managing client-facing customer service delivery — applying corporate banking expertise to service excellence for Deutsche Bank’s corporate banking clients in Dubai.

Responsibilities:

• Update standard operating procedures — formal and informal — for corporate banking client service delivery
• Manage client-facing customer service operations at Associate and AVP level in a globally established corporate bank
• Oversee corporate banking client onboarding, service requests, and after-service transaction management
• Coordinate with Relationship Managers, Compliance, and Operations teams on client service workflow
• Build and maintain strong corporate banking client relationships through professional, responsive service delivery
• Drive customer service process improvements and operational efficiency across corporate banking service functions
• Produce customer service performance reporting and management information for senior banking leadership
• Ensure full compliance with DFSA, internal Deutsche Bank policies, and UAE banking regulatory requirements

Qualifications Needed:

• Proven Associate or AVP-level customer service management experience within a globally established corporate bank
• Strong understanding of corporate banking products, service standards, and UAE banking regulatory requirements
• Excellent client-facing communication and relationship management skills for corporate banking service leadership
• Experience updating standard operating procedures and driving customer service operational improvement
• Arabic language skills preferred for UAE corporate banking client and regulatory engagement
• UAE or GCC corporate banking customer service management experience strongly preferred

What the Company Offers:

• Corporate Bank Customer Service Manager Associate and AVP role at a globally established German universal bank in Dubai
• Corporate banking client service management mandate at one of Europe’s most recognized banking institutions

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

#LibertyloomJobs #FintechCareers #JobOpportunities #FinanceJobs #TechTalent #FintechRecruitment #CareerInFinance#