Customer Success Manager

Job Description

Job Description

Job Title: Customer Success Manager

Job Description: The Customer Success Manager will ensure clients successfully integrate and scale their use of Lean’s Open Finance APIs — helping them achieve their business outcomes, identifying expansion opportunities, and serving as the primary relationship owner for assigned accounts.

Responsibilities:

• Own the post-sales customer relationship for assigned Lean clients — driving integration success, product adoption, and account growth
• Serve as the primary point of contact for client questions, escalations, and strategic discussions on Lean product usage
• Monitor client integration health, API usage, and product adoption metrics — proactively identifying risks and opportunities
• Work closely with the Solutions Engineering and Product teams to support client technical integrations and resolve issues
• Drive account expansion by identifying opportunities for clients to adopt additional Lean products and features
• Conduct regular business reviews with client stakeholders — presenting performance data and identifying growth opportunities
• Collect and synthesize client feedback to inform Lean’s product roadmap and development priorities
• Represent Lean at client events and industry forums in Saudi Arabia

Qualifications Needed:

• 3–5 years of experience in customer success, account management, or client relations in fintech, SaaS, or API-driven businesses
• Experience working with technical products — comfortable discussing API integrations and technical implementation concepts
• Strong commercial instincts with ability to identify and pursue expansion opportunities within existing accounts
• Excellent communication and relationship-building skills in Arabic and English
• Understanding of fintech, payments, or Open Banking products and ecosystems preferred
• Must be based in or willing to relocate to Riyadh

What the Company Offers:

• Customer success role at the region’s first SAMA-licensed Open Finance company
• Meaningful equity stake for every team member
• Competitive salary and private healthcare
• $67.5M Series B backed by General Catalyst and Sequoia
• 130+ person team from 30+ nationalities

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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