Customer Service Specialist (Emirati National)

Job Description

Job Description

Job Title: Customer Service Specialist (Emirati National)

Job Description: The Customer Service Specialist (Emirati) will handle client enquiries across Bybit’s platform products, resolve trading and account issues, and contribute to a customer-centric support culture within the Abu Dhabi office. The role supports Bybit’s commitment to local talent development in the UAE.

Responsibilities:

• Provide professional, timely, and accurate customer support to Bybit clients across all platform products including spot trading, derivatives, staking, and wallets
• Handle inbound client queries via live chat, email, and phone — resolving account, trading, payment, and product-related issues
• Escalate complex or high-risk cases to appropriate internal teams (compliance, risk, technical) with proper documentation
• Maintain high customer satisfaction scores and response time standards in line with Bybit’s global support benchmarks
• Stay current on Bybit’s product features, platform updates, market developments, and regulatory requirements
• Contribute to customer support knowledge base, FAQ updates, and process improvement initiatives
• Represent Bybit professionally to clients in Arabic and English

Qualifications Needed:

• Emirati National required (UAE National with valid family book/Emirates ID)
• Bachelor’s degree in Business, Finance, Communications, or related field preferred
• Strong communication skills in Arabic and English — both written and spoken
• Customer service experience preferred; fintech, crypto, or financial services background is a significant advantage
• Genuine interest in cryptocurrency, digital assets, and blockchain technology
• Professional, empathetic attitude with high attention to detail
• Willingness to work in a shift-based environment covering regional support hours

What the Company Offers:

• Customer support role at a 70M+ user crypto exchange with strong Abu Dhabi presence
• Part of Bybit’s commitment to developing Emirati talent and supporting the UAE digital economy
• Exposure to one of the world’s fastest-growing crypto platforms and its full product suite
• 24/7 team environment with multinational, multilingual colleagues
• Competitive compensation with performance-based incentives

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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