Client Services Associate (Arabic)

Job Description

Job Description

Job Title: Client Services Associate (Arabic)

Job Description: The Client Services Associate (Arabic) acts as a primary point of contact for Arabic-speaking clients — providing expert, empathetic, and efficient support that builds trust and drives client satisfaction and retention.

Responsibilities:

• Serve as the primary support contact for Arabic-speaking clients across Capital.com’s trading platforms — handling account enquiries, trading questions, deposit/withdrawal issues, and platform technical support
• Deliver professional, accurate, and empathetic client service across live chat, email, and phone channels
• Escalate complex or regulatory-sensitive issues to the Compliance, Risk, or senior Client Services team with proper documentation
• Maintain thorough knowledge of Capital.com’s products, platform features, and regulatory requirements to provide accurate client guidance
• Identify patterns of client issues and provide feedback to Product and Operations teams for platform improvements
• Maintain accurate records of all client interactions in CRM systems
• Contribute to client satisfaction KPIs including response times, resolution rates, and CSAT scores
• Support client onboarding by guiding new traders through account setup, verification, and first deposit processes

Qualifications Needed:

• Native or fluent Arabic speaker with excellent written and verbal Arabic communication skills; strong English proficiency also required
• Experience in customer service, client support, or client relations within fintech, Forex/CFD, or financial services
• Understanding of CFD trading products, trading platforms (MT4/MT5 or web/mobile platforms), and basic financial market concepts
• Strong problem-solving skills with ability to handle client concerns professionally and efficiently
• Proficiency with CRM tools and customer support ticketing systems
• Ability to work in shift-based or extended-hours environment as required by business needs

What the Company Offers:

• Client-facing role at a top-rated global trading platform serving millions of traders in 100+ countries
• Arabic-language client support with significant scope across MENA market coverage
• Award-winning company with prestigious industry recognition for technology and client experience
• Competitive compensation and professional development in an internationally backed fintech group
• Dubai-based role in a high-growth, globally expanding trading platform

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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