Senior Product Manager – CARE Tech

Job Description

Job Description

Job Title: Senior Product Manager – CARE Tech

Job Description: This is a people leadership role at the intersection of product, operations, and technology — driving the strategy, prioritization, and delivery of platforms, tools, and experiences that enable efficient operations and elevate customer and partner support outcomes. The successful candidate will identify and drive AI integration across the care stack and lead a product team to do the same.

Responsibilities:

• Own and drive the Care Tech roadmap, balancing short-term delivery with long-term strategic bets
• Translate business needs into clear requirements and prioritization frameworks
• Lead and develop Product Managers and Designers, fostering strong product craft across the team
• Drive AI adoption across the care stack — from workflows to agent tools and conversational experiences
• Align cross-functionally to solve high-impact problems with the right guardrails
• Define and track success metrics to guide prioritization and resource allocation
• Partner with Engineering and Design to drive execution, resolve trade-offs, and maintain momentum
• Establish scalable documentation and knowledge-sharing practices

Qualifications Needed:

• 7+ years of product management experience, with 2+ years leading other Product Managers
• Track record of building internal platforms, operational tooling, or customer-facing products at scale
• Previous experience in customer service product environments
• Fintech/financial services background is a strong plus
• Hands-on exposure to AI-powered products or features
• Strong people leadership with the ability to coach PMs at different levels
• Excellent stakeholder management across business, operations, and technical functions
• Solid understanding of technical systems, APIs, and third-party integrations
• Data-driven — uses metrics to make decisions, not just report on them

What the Company Offers:

• Senior PM leadership role at Saudi Arabia’s first fintech unicorn serving millions across KSA, UAE, and Kuwait
• People leadership dimension — building and developing a product team
• AI-first product mandate with real integration opportunities across the care stack
• PIF-backed, high-growth company with global offices across Riyadh, Dubai, Egypt, Germany, and Vietnam
• 40+ nationality inclusive team culture with career mobility and cross-border collaboration

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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