Payment Product Manager

Job Description

Job Title: Payment Product Manager

Job Description: Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations. HALA is the future bank for SMEs, holding entities across HALA Payments and HALA Logistics, and is licensed by the Saudi Arabian Central Bank.

Responsibilities:

• Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.
• Own release planning activities including resource coordination and readiness to ensure smooth and predictable product releases.
• Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.
• Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).
• Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.
• Create and maintain detailed delivery plans covering each stage of the product lifecycle from initiation through rollout.
• Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.
• Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.
• Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications Needed:

• 8–10 years of hands-on delivery experience within payment services and card issuing environments.
• Bachelor’s degree in Computer Science or a related discipline.
• Proven experience delivering products using Agile methodologies and frameworks including Scrum, DevOps, and SAFe.
• Strong understanding of the payments ecosystem: in-store payments, POS/ECR systems, payment gateways, eCommerce payments, and acquiring and banking platforms.
• Mandatory experience within fintech and banking sectors.
• Prior knowledge or hands-on experience with MADA regulations is a strong advantage.

What the Company Offers:

• Inclusive and diverse culture encouraging innovation and flexibility in remote, in-office, and hybrid work setups.
• Highly competitive compensation packages including potential for shares.
• Regular training and an annual learning stipend to support career development in a hyper-growth environment.
• Talented team of over 30 nationalities working in 7 countries.
• High autonomy, mentoring, and challenging goals creating exceptional growth opportunities.
• Significant responsibility and trust from day one — best results come from empowered people.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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