Job Description

Job Title: Payment Customer Service Supervisor

Job Description: As a Payment Customer Service Supervisor at a fintech consulting firm, you will lead customer operations for fintech and payment solutions clients — applying experience in payment solutions, fintech, or online industries to customer service leadership and quality management for a GCC fintech and payments consulting organization.

Responsibilities:

• Lead customer operations for fintech and payment solutions clients at a consultancy
• Apply experience in payment solutions, fintech, or online industries to customer service leadership
• Manage and develop the customer service team across fintech and payment product support
• Set and monitor customer service quality standards, SLAs, and performance KPIs for payment operations
• Resolve escalated payment customer service issues and complaints with precision and professionalism
• Coordinate with Operations, Compliance, and Technology teams on customer service improvement
• Produce customer service quality reports and management information for senior leadership
• Drive continuous improvement of payment customer service operations and team performance

Qualifications Needed:

• Proven Payment Customer Service Supervisor or senior customer service management experience
• Experience in payment solutions, fintech, or online industries — required for this supervisory mandate
• Strong team leadership, quality management, and SLA governance for payment customer service
• Understanding of UAE payment regulatory requirements and fintech customer service standards
• Excellent Arabic and English communication for UAE fintech and payment client and team engagement
• GCC payment or fintech customer service supervisor experience strongly preferred

What the Company Offers:

• Payment Customer Service Supervisor Fintech Operations role at TAQAR Consulting — a fintech consulting firm
• Payment customer service team leadership mandate applying fintech and payment industry experience to quality management and operations supervision

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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