Head of AI Compliance (CX)

Job Description

Job Title: Head of AI Compliance (CX)

Job Description: Seeking a Head of AI Compliance for its Customer Experience (CX) function in Dubai. The role requires experience in both AI and regulatory compliance, focusing on conducting horizon-scanning and supporting BAU compliance activities as AI is deployed in customer-facing operations within Revolut’s UAE banking and MENA business.

Responsibilities:*

• Lead AI compliance for Revolut’s Customer Experience (CX) function — ensuring AI deployed in customer-facing operations complies with applicable regulatory requirements
• Conduct horizon-scanning of emerging AI regulation, guidelines, and standards relevant to fintech and AI-in-CX applications
• Support BAU compliance activities for AI systems including reviewing AI-powered customer service, decision-making, and automation tools
• Develop AI compliance frameworks and governance structures appropriate for a UAE-licensed digital bank deploying AI at scale
• Partner with Revolut’s AI, Engineering, Product, and Legal teams on responsible AI deployment and compliance-by-design
• Maintain compliance monitoring and risk assessment for all AI applications in CX operations
• Engage with UAE regulators (CBUAE, DFSA) on AI compliance requirements and regulatory developments
• Produce AI compliance reporting for senior management and the Revolut UAE Board

Qualifications Needed:

• Proven experience in AI and/or regulatory compliance within fintech, banking, or technology
• Strong understanding of both AI systems (LLMs, automated decision-making, AI agents) and financial services compliance requirements
• Experience in horizon-scanning and implementing emerging regulatory requirements
• Knowledge of UAE regulatory frameworks (CBUAE, DFSA) for AI in financial services preferred
• Excellent leadership, cross-functional collaboration, and regulatory communication skills
• Background in fintech, digital banking, or AI ethics governance preferred

What the Company Offers:

• Head of AI Compliance role at a globally established fintech serving 75+ million customers
• UAE banking licence with active MENA expansion
• Great Place to Work™ certified employer with 13,000+ employees globally
• First-mover opportunity in AI compliance for CX in a major digital bank

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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