Tier 3 Technical Support Engineer

Job Description

Job Description

Job Title: Tier 3 Technical Support Engineer

Job Description: As a Tier 3 Technical Support Engineer at the world’s largest cryptocurrency exchange, you will resolve complex technical issues and work closely with internal Engineering and Product teams on advanced platform troubleshooting — providing expert-level technical support for a globally operating crypto exchange platform serving hundreds of millions of users. You will bring experience in fintech, trading, or operational platforms to technical support at the highest tier.

Responsibilities:*

• Resolve complex technical issues at Tier 3 level — working closely with Engineering and Product teams on advanced platform troubleshooting
• Provide expert-level technical support for a globally operating crypto exchange serving hundreds of millions of users
• Apply experience in fintech, trading, or operational platforms to Tier 3 technical issue investigation and resolution
• Diagnose and document complex platform bugs, system integration failures, and advanced technical issues
• Coordinate cross-team resolution workflows — managing escalation processes between Technical Support, Engineering, and Product
• Produce detailed technical support documentation, incident reports, and root cause analysis for complex cases
• Monitor platform technical health and proactively identify systemic issues affecting user experience at scale
• Contribute to Tier 3 knowledge base and technical support process improvements

Qualifications Needed:

• Proven Tier 3 or senior technical support engineering experience — experience in fintech, trading, or operational platforms required
• Deep technical troubleshooting skills for complex platform, API, and system integration issues
• Understanding of crypto exchange operations, trading platforms, and digital asset system architecture
• Strong documentation and incident management skills for complex technical issue resolution
• Excellent cross-functional communication for Engineering, Product, and Support team coordination
• Experience with monitoring and logging tools for platform health management preferred

What the Company Offers:

• Tier 3 Technical Support Engineer role at the world’s largest cryptocurrency exchange
• Expert-level technical support mandate for a globally operating crypto platform serving hundreds of millions of users

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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