Manager – Service Operations

Job Description

Job Description

Job Title: Manager – Service Operations

Job Description: Seeking a Manager of Service Operations in Dubai. The role requires hands-on experience working directly with card processing platforms, payroll/WPS systems, and formal banking/fintech operational workflows, overseeing service delivery and operations management across financial technology client services.

Responsibilities:

• Manage and oversee service operations across GSSTech Group’s card processing, payroll/WPS, and banking/fintech operational workflows
• Ensure high service quality and SLA compliance across all client-facing fintech operational services
• Lead and develop the service operations team — setting performance expectations and driving capability development
• Manage incident resolution and escalation processes for card processing and payment operations issues
• Work with card processing platforms, payroll/WPS systems, and banking/fintech infrastructure to drive operational excellence
• Partner with Product, Technology, and Compliance teams on operational improvement and systems enhancement
• Monitor service operations KPIs and produce regular performance reports for management
• Develop and maintain operational procedures, runbooks, and service delivery documentation

Qualifications Needed:

• Hands-on experience working directly with card processing platforms, payroll/WPS systems, and formal banking/fintech operational workflows — required
• Proven operations management experience within a fintech, payments, or banking technology services firm
• Strong leadership and team management skills with ability to develop a service operations team
• Understanding of UAE banking, card processing, and WPS/payroll regulatory requirements
• Excellent analytical and problem-solving skills for operational issue resolution
• Strong communication skills for client-facing service management and internal stakeholder engagement

What the Company Offers:

• Service operations management role at a fintech and banking technology services company in Dubai

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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