Customer Support Agent – Islamic Fintech

Job Description

Job Description

Job Title: Customer Support Agent – Islamic Fintech

Job Description: Serve as the primary point of contact for Wahed clients in the UAE. Ensure smooth service delivery and client satisfaction for a global Islamic fintech investment platform operating in Sharjah.

Responsibilities:*

• Ensure all clients receive timely support and proactively identify opportunities to grow client relationships
• Handle inbound queries related to Wahed’s Islamic investment products and digital platform
• Resolve client issues efficiently and escalate complex cases to appropriate teams
• Maintain accurate records of all client interactions in the CRM system
• Collaborate with compliance, operations, and product teams on client-related matters
• Support onboarding of new clients and guide them through the Wahed platform experience
• Maintain professional standards aligned with Islamic finance principles in all client interactions

Qualifications Needed:

• Prior experience in customer service or client support within financial services or fintech preferred
• Familiarity with Islamic finance principles and halal investment products is an advantage
• Strong verbal and written communication skills in English; Arabic is a plus
• Proficiency in CRM systems and digital communication tools
• Ability to work effectively in a fast-paced, client-facing environment

What the Company Offers:

• Customer support role at Wahed — a global Islamic fintech investment platform
• Sharjah-based position in a purpose-driven fintech operating in halal investment
• Exposure to a rapidly growing global Islamic digital finance operation

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

#LibertyloomJobs #FintechCareers #JobOpportunities #FinanceJobs #TechTalent #FintechRecruitment #CareerInFinance#