Job Description

Job Title: Customer Service Specialist – Crypto / Virtual Assets

Job Description: As a Customer Service Specialist at a VARA-regulated virtual assets company, customer service is a core operational and risk control function. This role requires individuals who can operate with speed, precision, and sound judgment in a high-stakes environment where customer experience, financial transactions, and regulatory expectations intersect — serving clients of a regulated crypto and virtual asset firm operating under UAE regulations.

Responsibilities:

• Operate with speed, precision, and sound judgment in a high-stakes customer service environment
• Provide exceptional customer service for clients of a regulated virtual assets and crypto trading firm
• Process financial transactions and customer requests accurately within regulatory compliance standards
• Manage customer queries across onboarding, trading operations, account management, and compliance requirements
• Coordinate with Compliance, Trading, and Operations teams on customer issue escalation and resolution
• Maintain accurate customer service records and CRM data for regulatory audit readiness
• Ensure all customer interactions comply with VARA regulations and UAE virtual asset service standards
• Monitor customer service quality and proactively identify process improvement opportunities

Qualifications Needed:

• Previous experience in a fintech or trading firm under UAE regulations — required
• Understanding of risk management and compliance requirements in the UAE fintech sector
• Strong customer service, precision, and sound judgment in high-stakes transactional environments
• Excellent written and verbal communication in English and Arabic for UAE crypto client engagement
• Understanding of VARA regulations and UAE virtual asset customer service standards

What the Company Offers:

• Customer Service Specialist role at a VARA-regulated virtual assets company in Dubai
• High-stakes customer service mandate at the intersection of customer experience, financial transactions, and regulatory compliance

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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