Customer Experience / Technical Support Specialist

Job Description

Job Description

Job Title: Customer Experience / Technical Support Specialist

Job Description: Looking for a Customer Experience and Technical Support Specialist in Dubai. The role provides high-quality customer service and technical support for Fresha’s SaaS and embedded payments platform used by beauty and wellness businesses.

Responsibilities:

• Provide high-quality customer experience and technical support for Fresha’s SaaS and embedded payments platform
• Handle inbound customer queries across live chat, email, and phone — resolving account, payment, and platform issues
• Diagnose and resolve technical issues encountered by beauty and wellness businesses using Fresha’s platform
• Escalate complex technical or payment issues to the appropriate engineering or payments operations teams
• Guide new merchants and business clients through Fresha’s platform features, payment setup, and subscription management
• Maintain accurate records of customer interactions and technical issues in Fresha’s support management system
• Contribute to knowledge base and FAQ documentation improvements based on common customer queries
• Collaborate with Product and Engineering teams to identify recurring technical issues and product improvement opportunities

Qualifications Needed:

• Experience in customer experience, technical support, or SaaS customer success — ideally within a fintech, payments, or technology platform
• Strong technical aptitude with ability to diagnose and resolve SaaS and payment platform issues
• Excellent communication skills with professional, empathetic approach to customer problem resolution
• Understanding of embedded payments, subscription billing, or POS technology is advantageous
• Proficiency with customer support platforms (Zendesk, Intercom, or equivalent)
• Strong Arabic and English communication skills preferred for UAE market support

What the Company Offers:

• Customer experience and technical support role at a globally established SaaS and embedded payments platform
• Dubai-based position supporting the Middle East’s beauty and wellness business community

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

#LibertyloomJobs #FintechCareers #JobOpportunities #FinanceJobs #TechTalent #FintechRecruitment #CareerInFinance#