Job Description

Job Title: Customer Experience Senior Manager – Priority Banking

Job Description: As a Customer Experience Senior Manager for Priority Banking at a leading UAE Islamic banking institution, you will lead the customer experience strategy and operations for the Priority Banking segment — applying senior leadership expertise to drive exceptional service, NPS improvement, and customer satisfaction for a UAE Nationals Only senior management role.

Responsibilities:

• Lead the customer experience strategy and operations for the Priority Banking segment at a UAE Islamic bank
• Drive exceptional service, NPS improvement, and customer satisfaction across Priority Banking touchpoints
• Lead and develop the Priority Banking customer experience team — setting standards and driving excellence
• Identify opportunities to improve Priority Banking processes, systems, and customer journeys for better outcomes
• Coordinate with Product, Digital, and Operations teams on Priority Banking platform and service improvements
• Monitor Priority Banking customer experience metrics — NPS, satisfaction, complaint resolution, and mystery shopping
• Produce customer experience performance reporting and strategic recommendations for senior leadership
• Drive digital banking adoption and automation initiatives across Priority Banking customer experience

Qualifications Needed:

• UAE National (Emirati) — required for this UAE Nationals Only Customer Experience Senior Manager role
• Proven Senior Manager-level customer experience leadership within UAE Islamic or conventional banking
• Strong track record driving NPS improvement and customer satisfaction across Priority Banking segments
• Excellent leadership, stakeholder management, and digital banking customer experience strategy skills
• Arabic language skills essential for UAE National Priority Banking customer engagement leadership
• UAE banking customer experience management experience strongly preferred

What the Company Offers:

• Customer Experience Senior Manager Priority Banking UAE Nationals Only role at a leading UAE Islamic banking institution
• Priority Banking customer experience strategy leadership mandate with digital transformation and NPS improvement scope

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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