Virtual Customer Service Executive

Job Description

Job Description

Job Title: Virtual Customer Service Executive

Job Description: As a Virtual Customer Service Executive in an Emiratized role at a globally established UAE bank, you will be responsible for ensuring the financial and reputational integrity of the organization and providing end-to-end solutions for a better customer service experience. You will serve as a digital-first customer service professional — engaging customers across virtual and digital channels to resolve banking queries, provide product information, and deliver exceptional banking experiences.

Responsibilities:

• Ensure the financial and reputational integrity of the organization through high-quality, compliant virtual customer service
• Provide end-to-end solutions for a better customer service experience across digital and virtual banking channels
• Handle customer banking queries via phone, chat, and digital channels — resolving account, product, and transaction issues
• Provide accurate information on banking products, services, and account features to customers
• Escalate complex or sensitive customer issues to specialist teams with appropriate documentation
• Ensure all customer interactions comply with UAE banking regulations, data protection standards, and service quality requirements
• Maintain accurate records of all customer interactions in the bank’s CRM and service management systems
• Contribute to a customer service culture of excellence, integrity, and digital-first banking engagement

Qualifications Needed:

• UAE National (Emirati) — required for this Emiratized virtual customer service role
• Excellent verbal and written Arabic and English communication skills for virtual banking client service
• Customer service or banking experience preferred — fresh graduates with strong communication skills considered
• Strong understanding of banking products and digital banking platforms
• Professional, empathetic, and solutions-oriented approach to customer interaction
• Proficiency with digital communication tools and banking CRM systems

What the Company Offers:

• Virtual Customer Service Executive Emiratized role at a globally established UAE bank
• Digital-first banking customer service mandate with structured career development

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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