Technical Support Specialist

Job Description

Technical Support Specialist

Job Title: Technical Support Specialist

Job Description: As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and internal teams. You will diagnose and troubleshoot technical issues, escalate complex problems as needed, and ensure timely resolution to ensure customer satisfaction and maintain high levels of service quality.

Responsibilities:

• Provide technical support and assistance to customers via phone, email, and chat.

• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.

• Escalate unresolved issues to appropriate internal teams and track resolution progress.

• Document support tickets and resolutions in the help desk system.

• Identify and communicate recurring issues and trends to product and engineering teams.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 2+ years of experience in technical support or IT help desk roles.

• Strong knowledge of computer hardware, software, and operating systems.

• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.

• Customer-centric mindset with a focus on delivering exceptional service and support.

What the Company Offers:

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Collaborative and supportive work environment.

• Meaningful work supporting our customers and internal teams.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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