Senior Manager, Sales Operations & Enablement

Job Description

Job Title: Senior Manager, Sales Operations & Enablement

Job Description: The Senior Manager of Sales Operations & Enablement will design the operational backbone of the commercial team — building forecasting models, sales processes, enablement programmes, CRM governance, and reporting infrastructure that accelerate merchant acquisition and revenue growth.

Responsibilities:

• Build and scale the infrastructure that powers Tamara’s commercial engine — including sales process design, CRM governance, forecasting, pipeline management, and reporting
• Design and implement sales enablement programmes including onboarding, training, playbooks, and tools that improve sales team effectiveness and ramp speed
• Own commercial forecasting and pipeline reporting — providing leadership with accurate, data-driven visibility of merchant acquisition and revenue performance
• Partner with Commercial leadership, Marketing, Product, and Data teams to align go-to-market strategy with operational infrastructure
• Implement and govern CRM systems (Salesforce or equivalent) to ensure data integrity, process compliance, and effective usage across the commercial team
• Lead territory planning, quota setting, and performance framework design for the merchant-facing sales organisation
• Identify and eliminate friction points in the commercial process — streamlining workflows, reducing administrative burden, and improving sales productivity
• Define and track commercial KPIs, producing regular performance dashboards and analysis for senior leadership

Qualifications Needed:

• 7+ years of experience in sales operations, revenue operations, or commercial enablement — ideally within fintech, payments, SaaS, or marketplace companies
• Proven track record building scalable sales operations infrastructure from early or growth stage
• Strong proficiency in CRM systems (Salesforce preferred), sales analytics tools, and data-driven commercial reporting
• Experience designing and implementing sales enablement programmes including training, playbooks, and onboarding
• Commercial acumen with ability to bridge strategy and execution across sales, product, and data teams
• Excellent stakeholder management and communication skills
• Arabic language skills are preferred for KSA market context; must be based in or willing to relocate to Riyadh

What the Company Offers:

• High-impact commercial operations leadership role at Saudi Arabia’s first fintech unicorn
• Backed by the Public Investment Fund (PIF) via Sanabil Investments — most prestigious fintech context in the GCC
• 40,000+ merchant partner network including Amazon, SHEIN, Noon, IKEA, and Jarir
• Mission-driven company revolutionizing shopping, payments, and banking for millions across KSA, UAE, and Kuwait
• 40+ nationality team with global offices in Riyadh, UAE, Egypt, Germany, and Vietnam

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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