Job Description

Job Title: Senior Manager Customer Relationship Management

Job Description: As a QNB3809-Senior Manager Customer Relationship Management QNB First at a major regional bank, you will lead strategic business planning and customer-relationship practices across domestic premium-banking branches, using financial, market, service, and operational insights to improve growth, profitability, and customer experience.

Responsibilities:

• Develop and execute customer-relationship-management plans for the premium-banking branch network
• Analyze financial-performance drivers, customer trends, market dynamics, and branch opportunities
• Support growth and profitability through customer-centric relationship and service strategies
• Define and monitor service, relationship, sales, and operational performance indicators
• Coordinate domestic branches and relevant support functions around agreed business priorities
• Identify service-delivery gaps and recommend customer-experience improvements
• Prepare management reporting, business reviews, and strategic recommendations
• Promote consistent relationship-management standards and operational efficiency across branches

Qualifications Needed:

• Senior experience in premium banking, relationship management, branch banking, or customer strategy
• Strong understanding of financial-performance drivers and banking-market dynamics
• Experience developing business plans and customer-centric operating practices
• Ability to interpret branch, customer, service, and profitability information
• Strong leadership and coordination skills across domestic banking networks
• Excellent executive communication, reporting, and stakeholder-management capabilities

What the Company Offers:

• Senior leadership role within a premium-banking customer segment
• Opportunity to influence branch performance, service quality, growth, and profitability
• Broad engagement across customer relationship, business planning, and operational functions

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

#LibertyloomJobs #FintechCareers #JobOpportunities #FinanceJobs #TechTalent #FintechRecruitment #CareerInFinance#