Job Description

Job Title: Onboarding Administrator

Job Description: As an Onboarding Administrator at a leading MENA payments company revolutionizing online payments across the region, you will coordinate with the Sales team to capture pre-application data, collect required documentation from merchants, and perform initial underwriting checks in accordance with processor/vendor KYC guidelines. You will be responsible for accurately boarding new merchant accounts and building strong relationships with internal teams to meet launch expectations.

Responsibilities:

• Coordinate with the Sales team to capture required pre-application data
• Collect required application documentation from merchants
• Perform initial underwriting checks in accordance with processor/vendor KYC guidelines
• Accurately board new merchant accounts to ensure first entry approval
• Liaise between the merchant and processors to secure application approval
• Review merchant accounts, investigate and diagnose merchant account configuration issues
• De-escalate situations involving dissatisfied merchants and offer patient assistance and support
• Build strong relationships with internal teams to meet launch expectations
• Maintain a thorough understanding of processor/vendor products, platforms, and systems
• Serve as a payments related products and services expert

Qualifications Needed:

• 2-4 years of role-specific experience in Financial Services/Fintech/High-Growth Startups
• Preferred degree, but real-world experience is also accepted
• Ability to establish credibility and internal relationships
• Understanding of client/merchant/stakeholder care
• Awareness of how your role supports the business
• Enthusiasm for working in a growing fintech
• Ability to work in a team and follow daily tasks
• Skills and knowledge to actively participate in meetings
• Ability to deliver work on time
• Problem-solving and quick-thinking skills
• Ability to organize information and ask relevant questions
• Strong communication skills in English, with a preference for Arabic language ability

What the Company Offers:

• Onboarding Administrator role at a company revolutionizing online payments across the MENA region
• Opportunity to shape the future of payments in MENA alongside a dynamic business team
• Work in a fast-growing fintech environment

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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