Job Description

Job Title: Officer, Digital Onboarding

Job Description: As a Digital Onboarding Officer at First Abu Dhabi Bank, you will support the digital account opening process, guiding customers through online verification, documentation, and activation steps to ensure a frictionless digital banking experience.

Responsibilities:

• Assist customers with digital onboarding workflows, including identity verification and document submission.
• Troubleshoot onboarding issues, escalate technical or compliance blockers, and ensure timely resolution.
• Monitor digital onboarding metrics and provide feedback to product teams for process improvement.
• Maintain compliance with KYC/AML standards and internal operating procedures.

Qualifications Needed:

• 1+ years of banking, customer service, or digital onboarding experience in financial services.
• Familiarity with digital banking platforms, KYC processes, and identity verification tools.
• Strong communication, problem-solving, and customer service skills.
• Fluent in English and Arabic; UAE national preferred as per role requirement; part-time availability.

What the Company Offers:

• Competitive part-time tax-free salary with banking benefits.
• Flexible working hours and professional development support.
• Opportunity to contribute to digital transformation at a leading UAE bank.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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