Job Description

Job Title: Merchant Experience Consultant

Job Description: As a Merchant Experience Consultant, you will handle operations-side merchant onboarding and support for a payment gateway, ensuring a seamless experience from activation onwards.

Responsibilities:

• Manage merchant onboarding, including documentation, configuration, and activation.
• Provide operational support to merchants, resolving issues and queries promptly.
• Monitor merchant performance and identify opportunities for process improvement.
• Collaborate with sales, product, and support teams to enhance the merchant experience.

Qualifications Needed:

• 3+ years of merchant onboarding, operations, or support experience in payments or fintech.
• Strong understanding of payment gateways and merchant services.
• Attention to detail, problem-solving skills, and proficiency in CRM systems.
• Excellent communication skills; fluent in English and Arabic.

What the Company Offers:

• Competitive tax-free salary with performance bonuses.
• Opportunity to shape the merchant experience for a growing payment gateway.
• Comprehensive health insurance and professional development support.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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