Job Description

Job Title: Merchant Experience Consultant

Job Description: As a Merchant Experience Consultant, you will resolve merchant enquiries, onboarding issues, and support escalations for a leading FinTech-Payments company in Saudi Arabia.

Responsibilities:

• Resolve merchant enquiries and support escalations in a timely and professional manner.
• Guide merchants through onboarding, integration, and ongoing support processes.
• Identify and escalate systemic issues to improve the merchant experience.
• Collaborate with product, operations, and support teams to enhance processes.

Qualifications Needed:

• 3+ years of customer support or merchant experience in payments, fintech, or financial services.
• Strong communication, problem-solving, and customer service skills.
• Knowledge of payment gateways, onboarding processes, and merchant services.
• Fluent in English and Arabic; Saudi nationality required.

What the Company Offers:

• Competitive tax-free compensation with performance bonuses.
• Opportunity to shape the merchant experience for a leading payments company.
• Health insurance and professional development support.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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