Job Description

Job Title: Head of Customer Experience, Digital Bank

Job Description: As Head of Customer Experience for a Digital Bank, you will lead support, CX design, and service quality for a neobank, delivering a market-leading client experience.

Responsibilities:

• Lead support, CX design, and service quality across all customer touchpoints.
• Define and implement CX strategy, standards, and measurement frameworks.
• Drive improvements based on customer feedback, data, and journey mapping.
• Lead and develop a high-performing CX and support team.

Qualifications Needed:

• 10+ years of customer experience or service leadership experience in digital banking, fintech, or consumer tech.
• Proven track record of transforming CX in a high-growth environment.
• Strong analytical skills and familiarity with CX measurement tools.
• Exceptional leadership, communication, and stakeholder management skills; fluent in English.

What the Company Offers:

• Exceptional tax-free compensation with performance bonuses.
• Opportunity to lead CX for a digital bank in the UAE.
• Comprehensive executive benefits including housing and car allowances.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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