Fintech Customer Experience Manager

Customer Manager
Dubai
March 31, 2026

Job Overview

  • Date Posted
    March 31, 2026
  • Location
    Dubai
  • Expiration date
    July 1, 2026

Job Description

Job Description

The Customer Experience Manager will ensure exceptional service for fintech clients in Dubai, including enterprise and consumer users. You will implement CX strategies, analyze feedback, and collaborate with operations, product, and marketing teams to enhance customer journeys.

Responsibilities

  • Develop and execute customer experience strategies.
  • Monitor customer feedback, satisfaction metrics, and service KPIs.
  • Collaborate with product and operations teams to resolve issues.
  • Implement CX improvement initiatives and best practices.
  • Ensure adherence to UAE consumer protection and fintech regulations.

Qualifications Needed

  • Bachelor’s degree in Business, Marketing, or related field.
  • 4–7 years of customer experience or account management experience in fintech.
  • Strong analytical and communication skills.
  • Knowledge of UAE and regional customer expectations and regulations.

What the Company Offers

  • Dubai-based tax-free salary.
  • Opportunity to shape customer experience across fintech products.
  • Multicultural, collaborative work environment.
  • Professional development and career growth support.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!
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