Job Description

Job Title: Enterprise Customer Success Manager

Job Description: As an Enterprise Customer Success Manager at the Middle East’s first AI-powered spend management platform, you will own the complete relationship for strategic enterprise accounts from the first day after close. You will build adoption plans, drive deep usage across entire organizations, and embed the platform into customers’ financial infrastructure, becoming operationally indispensable to how they run their money. This is a builder’s role for someone who understands the language of a CFO and can drive change across large organizations .

Responsibilities:

• Take full ownership of strategic enterprise accounts from the point of close through the entire customer lifecycle
• Build structured adoption plans and governance rhythms including MBRs, QBRs, and EBRs
• Drive deep adoption across all relevant teams, spend categories, and accounting integrations
• Build and maintain executive relationships across finance, operations, and the C-suite
• Quantify value realization for each account and use it to anchor renewals and justify expansion
• Identify and pursue expansion opportunities across new departments and use cases
• Lead retention and renewal conversations with net revenue retention accountability
• Act as the voice of the customer, turning feedback into structured product insights

Qualifications Needed:

• 6+ years in enterprise customer success or strategic account management owning complex, high-value relationships
• Proven track record managing strategic enterprise accounts with multiple stakeholders and workstreams
• Experience running complex implementations with strong project and stakeholder management skills
• Financial fluency with ability to build business cases and connect product adoption to financial outcomes
• Technical credibility in conversations about integrations and workflow architecture
• Strong commercial ownership with track record against revenue, retention, or forecast targets
• Fintech, SaaS, or payments background preferred; experience with the Office of the CFO is an advantage
• UAE market experience strongly preferred, including understanding of how Gulf enterprises make financial decisions

What the Company Offers:

• Enterprise Customer Success Manager role at the #1 expense management platform in the Middle East
• Opportunity to work with over 2000 leading businesses across the UAE and KSA
• Backed by Y Combinator and top global investors including Peak XV
• Work with a world-class team with experience from McKinsey, BCG, Goldman Sachs, and Careem

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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