Customer Service Specialist

Job Description

Job Description

Job Title: Customer Service Specialist

Job Description: our client is hiring a Customer Service Specialist. Customer Service at McCoin is a core operational and risk control function. This role requires individuals who can operate with speed, precision, and sound judgment, treating every client interaction as mission-critical for a regulated crypto business.

Responsibilities:

• Operate as a core member of McCoin’s customer service function, which acts as an operational and risk control function
• Handle client interactions with speed, precision, and sound judgment in a VARA-regulated virtual asset environment
• Assist clients with account-related queries, transaction issues, KYC/verification processes, and platform navigation
• Escalate risk-relevant client interactions to Compliance and Risk teams with accurate documentation
• Maintain accurate records of all client interactions in accordance with VARA regulatory requirements
• Support the onboarding process by guiding clients through KYC/AML requirements in a clear and professional manner
• Identify and report patterns of suspicious behavior or potential financial crime risks
• Contribute to a high-quality, compliant client service experience that upholds McCoin’s regulatory standards

Qualifications Needed:

• Experience in customer service within a crypto, virtual assets, or fintech company
• Prior crypto industry experience required
• Understanding of VARA regulations and virtual asset KYC/AML requirements
• Ability to operate with speed, precision, and sound judgment in a regulated, high-stakes environment
• Strong communication skills with ability to explain complex product and regulatory requirements to clients
• High attention to detail with understanding of financial crime risk indicators

What the Company Offers:

• Customer service role at a VARA-regulated virtual asset company in Dubai where CS is treated as a core operational and risk control function

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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