Customer Retention Officer

Job Description

Job Description

Job Title: Customer Retention Officer

Job Description: This retention-focused customer-facing role serves Arabic-speaking clients across the company’s trading platforms.

Responsibilities:

• Manage retention of Arabic-speaking clients across FxPro’s trading platforms
• Engage clients through calls, emails, and other communication channels to prevent churn
• Maintain accurate records of client accounts and interactions
• Provide clients with guidance on improving trading performance and account engagement
• Communicate effectively with clients on product features, account updates, and promotions
• Collaborate with internal teams on client escalations and account recovery

Qualifications Needed:

• Fluent in Arabic (native or near-native level); strong English communication skills
• Prior experience in a customer-facing role within fintech, forex, or financial services preferred
• Strong interpersonal and communication skills
• Ability to work in a diverse, fast-paced international environment

What the Company Offers:

• International, multicultural work environment with 40+ nationalities
• Step into a global fintech company with offices across 4 continents
• Competitive base salary
• Collaborative and dynamic workplace culture

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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