Job Description

Job Title: Customer Experience/Technical Support Specialist

Job Description: As a Customer Experience and Technical Support Specialist at Fresha, you will resolve technical and operational issues for merchants and users, ensuring a seamless experience across the fintech and marketplace platform.

Responsibilities:

• Troubleshoot and resolve technical support tickets related to payment processing, POS integrations, and platform features.
• Provide timely, empathetic, and effective support to merchants via chat, email, and phone.
• Escalate complex technical issues to engineering teams and follow through to resolution.
• Document support cases, identify recurring issues, and contribute to knowledge base content.

Qualifications Needed:

• 3+ years of technical support or customer experience in fintech, SaaS, or POS technology.
• Strong understanding of payment systems, APIs, and troubleshooting techniques.
• Excellent communication and problem-solving skills; ability to explain technical concepts clearly.
• Fluent in English; Arabic is a plus.

What the Company Offers:

• Competitive tax-free salary with performance bonuses.
• Health insurance and professional development opportunities.
• Opportunity to work in a fast-growing fintech and marketplace ecosystem.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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