Job Description

Job Title: Customer Care Advisor (Voice)

Job Description: As a Customer Care Advisor (Voice), you will provide phone-based customer support for a BNPL fintech, resolving queries and delivering a high-quality service experience.

Responsibilities:

• Handle inbound and outbound customer calls, resolving issues promptly.
• Support customers with account, payment, and order-related queries.
• Escalate complex issues and follow through to resolution.
• Maintain accurate records of interactions and customer feedback.

Qualifications Needed:

• 1-2 years of customer support or contact centre experience in fintech or e-commerce.
• Excellent verbal communication skills in Arabic and English.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM and contact centre systems.

What the Company Offers:

• Competitive tax-free salary with performance bonuses.
• Opportunity to grow within a leading BNPL fintech’s care team.
• Health insurance and professional development support.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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