Job Description

Job Title: Contact Centre Agent

Job Description: As a Contact Centre Agent at ila Bank, you will provide exceptional customer support, resolving inquiries, processing requests, and delivering a seamless digital banking experience to customers.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues related to account management, transactions, and digital banking services.
• Escalate complex issues to relevant teams and follow through to resolution.
• Maintain accurate records of customer interactions and feedback.

Qualifications Needed:

• 2+ years of customer service or contact centre experience in banking, fintech, or financial services.
• Excellent communication and problem-solving skills; ability to handle high-volume calls and multitask.
• Familiarity with CRM systems and digital banking platforms.
• Fluent in English and Arabic; strong empathy and customer focus.

What the Company Offers:

• Competitive tax-free salary with performance bonuses.
• Health insurance and professional development opportunities.
• Opportunity to provide world-class customer support at a digital bank.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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