Community Manager

Job Description

Job Description

Job Title: Community Manager

Job Description: The Community Manager will own MultiBank’s online community presence — creating content, moderating discussions, responding to community members, and driving engagement across channels in a way that reflects the company’s trading expertise and brand values.

Responsibilities:*

• Manage and grow MultiBank Group’s online community presence across Telegram, Twitter/X, Discord, Facebook, Instagram, and regional social platforms
• Create, publish, and curate engaging content including market insights, trading tips, product announcements, and community highlights
• Monitor, moderate, and respond to community questions, comments, and discussions across all channels
• Drive community engagement initiatives including trading competitions, polls, Q&A sessions, and community events
• Identify and manage relationships with trading community influencers and brand advocates
• Monitor community sentiment and provide regular reporting on engagement metrics, growth, and community insights to the Marketing team
• Collaborate with Marketing, Content, Product, and CS teams to ensure community communications align with campaigns and brand messaging
• Stay current on the trading, crypto, and fintech community landscape — identifying trends, competitor community strategies, and growth opportunities

Qualifications Needed:

• 2–4 years of experience in community management, social media management, or digital marketing ideally within fintech, forex/CFD, or crypto
• Genuine understanding of trading markets and the trading community culture
• Strong content creation skills across text, visual, and short-video formats
• Experience managing communities on Telegram, Discord, Twitter/X, and social media platforms
• Excellent communication skills; multilingual abilities (Arabic, Malay, Vietnamese, etc.) are a strong advantage
• Data-driven approach to community performance measurement

What the Company Offers:

• Community management role at one of the world’s leading financial derivatives institutions — 2M+ clients, 100 countries
• Active, global trading community with significant engagement mandate
• Dynamic, international environment across 25+ global offices
• Competitive compensation and professional developme

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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