Job Description

Job Title: Assistant Manager- Client Services,

Job Description: As an Assistant Manager in Client Services and Emirati Governance, you will manage service quality for the Emirati Gold portfolio, resolve complex customer issues, support sales and cross-selling, and coordinate operational controls that strengthen customer satisfaction and governance.

Responsibilities:

• Manage service quality across assigned Emirati Gold client relationships
• Take ownership of complex customer problems through final resolution
• Coordinate with internal partners to resolve financial and non-financial issues
• Support sales, service, and appropriate cross-selling of banking products
• Address customer complaints and identify process-improvement opportunities
• Ensure timely routing and filing of processing-department correspondence
• Maintain secure records, registers, and end-of-day filing controls
• Contribute to staff training and development when required

Qualifications Needed:

• United Arab Emirates nationality required
• Client-service or relationship-management experience in banking
• Ability to resolve unstructured and complex customer problems
• Sound judgment on financial and non-financial customer matters
• Strong coordination, ownership, and complaint-handling skills
• Attention to documentation, filing, and operational-control requirements

What the Company Offers:

• Assistant-manager responsibility for a priority Emirati client portfolio
• Decision-making exposure across service and customer-resolution matters
• Opportunity to recommend changes that reduce cycle time and improve satisfaction

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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