Job Description

Job Title: Assistant Manager – Client Services (National role)

Job Description: As an Assistant Manager in Client Services at Emirates NBD, you will lead and mentor a client services team, ensuring exceptional service delivery, efficient issue resolution, and strong customer relationships for a leading UAE banking group.

Responsibilities:

• Manage day-to-day client services operations, including query resolution, complaint handling, and service recovery.
• Mentor and develop team members, setting performance targets and driving service excellence.
• Monitor service metrics, customer feedback, and satisfaction scores to identify improvement areas.
• Collaborate with product, operations, and compliance teams to enhance client service processes.

Qualifications Needed:

• 5+ years of client services or customer relationship experience in banking, fintech, or financial services.
• Strong leadership, communication, and problem-solving skills; ability to manage complex client escalations.
• Proficiency in CRM systems and banking service platforms.
• Fluent in English and Arabic; UAE national preferred as per role requirement.

What the Company Offers:

• Competitive tax-free salary with comprehensive banking benefits.
• Health insurance, education allowances, and annual flight tickets.
• Opportunity to lead client services at one of the UAE’s largest banks.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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