Job Overview
Fintech Customer Support Specialist
Job Description
We are hiring a Fintech Customer Support Specialist to provide exceptional assistance, resolve inquiries, and improve customer satisfaction for fintech products.
Key Responsibilities
Respond to customer inquiries via email, chat, and phone.
Troubleshoot and resolve product-related issues.
Collaborate with product, operations, and technical teams.
Document customer feedback and report recurring issues.
Assist in improving processes to enhance customer experience.
Monitor support KPIs and ensure timely resolution of cases.
Qualifications Needed
Bachelor’s in Business, Communication, or related field.
1–3 years experience in customer support, preferably in fintech or tech.
Strong communication, problem-solving, and empathy skills.
Knowledge of CRM systems and support tools.
Ability to manage multiple cases and prioritize effectively.
What the Company Offers
Competitive salary with benefits.
Opportunities to contribute to exceptional customer experiences.
Flexible, collaborative, and growth-oriented work culture.
Exposure to innovative fintech solutions and customer operations.
Career growth opportunities within customer success and support.
Are you interested in this position? Apply by clicking on the “Apply Now” button below!
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