Job Description

Job Title: IT End User Support Specialist – Banking Applications & Financial Services

Job Description: As an IT End User Support Specialist at a banking and financial technology company, you will apply Windows OS administration, banking application support, and Microsoft 365 expertise — providing technical support for banking application users and financial services technology end users for a professionally managed UAE banking technology organization.

Responsibilities:

• Apply Windows OS administration, banking application support, and Microsoft 365 expertise to IT support
• Provide technical support for banking application users and financial services technology end users
• Handle IT helpdesk tickets — resolving banking application issues, software queries, and hardware support
• Maintain banking application configurations and user access management for financial services systems
• Ensure compliance with company IT policies and cybersecurity best practices for banking technology
• Coordinate with Banking Technology, Compliance, and Operations teams on IT support delivery
• Keep IT Helpdesk system records up to date for service management and performance analytics
• Monitor banking application and financial services technology developments for IT support optimization

Qualifications Needed:

• Windows OS administration, configuration, imaging, and troubleshooting skills — required
• Banking applications and customer service familiarity — required for banking IT support mandate
• Microsoft 365 proficiency — required for financial services IT end user support delivery
• Proven IT End User Support Specialist experience with banking application or financial services background
• Strong IT helpdesk, user access management, and cybersecurity best practice skills
• GCC banking technology or financial services IT end user support experience strongly preferred

What the Company Offers:

• IT End User Support Specialist Banking Applications and Financial Services role at VAM Systems — a banking and financial technology company
• Banking application IT support mandate applying Windows OS, Microsoft 365, and banking system administration expertise for a UAE banking and financial technology organization

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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