Job Description

Job Title: HelpPoint Consultant

Job Description: As a HelpPoint Consultant at a globally established Swiss insurance and financial services company in Dubai, you will assist in training and onboarding new team members — sharing best practices and knowledge to maintain a high level of service quality across a globally recognized insurance and financial services consulting function.

Responsibilities:

• Assist in training and onboarding new team members — sharing best practices and knowledge for high service quality
• Provide expert insurance and financial services consulting support to HelpPoint clients across the UAE
• Manage client service requests, escalations, and HelpPoint consulting inquiries with professionalism
• Monitor and interpret applicable insurance laws, regulations, and regulatory requirements
• Ensure compliance with requirements issued by regulatory authorities for insurance and financial services
• Coordinate with Product, Operations, and Compliance teams on HelpPoint service delivery standards
• Produce client service performance reporting and management information for senior leadership review
• Stay current on UAE and international insurance regulatory developments affecting consulting delivery

Qualifications Needed:

• Proven consultant or customer service experience within a globally established insurance or financial services company
• Strong understanding of insurance regulatory requirements and UAE financial services compliance standards
• Excellent training, knowledge-sharing, and service quality management skills
• Strong interpersonal and written communication skills for HelpPoint client and internal team engagement
• Arabic language skills preferred for UAE insurance regulatory and client advisory engagement
• UAE insurance or financial services consulting experience strongly preferred

What the Company Offers:

• HelpPoint Consultant role at Zurich Insurance — a globally established Swiss insurance and financial services company in Dubai
• Insurance and financial services consulting mandate with training delivery and regulatory compliance oversight responsibilities

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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