Head of Customer Support – Fintech

Job Description

Head of Customer Support – Fintech
Job Description

We are hiring a strategic Head of Customer Support to lead and scale fintech customer service operations. This leadership role ensures customers receive fast, effective, and empathetic support across channels.

Key Responsibilities

Oversee customer support operations across phone, chat, and email.

Build and manage a global support team.

Develop KPIs and SLAs to ensure high service standards.

Implement support technologies like CRM and chatbots.

Collaborate with product teams to address recurring customer issues.

Develop training programs and career paths for support staff.

Report customer insights to leadership for strategy improvement.

Qualifications Needed

Bachelor’s degree in Business, Management, or related field.

7–10 years of experience in customer support leadership.

Experience in scaling support teams within fintech or SaaS.

Strong people management and communication skills.

Familiarity with CRM platforms like Zendesk or Salesforce.

What the Company Offers

Competitive executive-level compensation.

Opportunities to shape global customer experience strategy.

Career growth into executive operations leadership.

Flexible working arrangements and supportive culture.

A mission-driven team focused on customer success.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!
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