Job Description

Job Title: Fintech Customer Care Lead

Job Description: As a Fintech Customer Care Lead, you will manage the customer support function, ensuring exceptional service delivery, timely issue resolution, and high customer satisfaction for our fintech platform.

Responsibilities:

• Lead and mentor a team of customer care representatives, setting performance standards and KPIs.
• Oversee customer inquiries, complaints, and escalations across digital and phone channels.
• Develop and implement customer care procedures, FAQs, and knowledge base content.
• Analyse customer feedback and support metrics to drive continuous improvement.

Qualifications Needed:

• 5+ years of customer care experience, with 2+ years in a leadership role within fintech, banking, or financial services.
• Strong understanding of fintech products, payment processes, and regulatory complaint handling.
• Excellent leadership, problem-solving, and communication skills; fluent in English and Arabic.
• Experience with CRM systems and customer support platforms.

What the Company Offers:

• Attractive tax-free salary with performance bonuses.
• Health insurance and professional development opportunities.
• Opportunity to build and lead a high-performing customer care team.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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