Job Description

Job Title: Customer Success Associate

Job Description: As a Customer Success Associate at Yubi, you will manage onboarding, training, and ongoing support for fintech clients, ensuring they maximise the value of our lending and credit solutions while driving retention and expansion.

Responsibilities:

• Guide new clients through onboarding, product training, and implementation processes.
• Proactively monitor client health, usage patterns, and satisfaction levels to identify risks and opportunities.
• Act as the primary point of contact for client inquiries, escalations, and renewals.
• Collaborate with product, sales, and support teams to deliver a seamless customer experience.

Qualifications Needed:

• 2+ years of customer success or account management experience in fintech, SaaS, or B2B financial services.
• Strong understanding of lending, credit, or financial technology products.
• Excellent communication, problem-solving, and relationship-building skills.
• Fluent in English; Arabic is a plus.

What the Company Offers:

• Competitive tax-free salary with performance incentives.
• Health insurance and professional development opportunities.
• Opportunity to grow within a fast-paced fintech company.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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