Job Description

Job Title: Contact Centre Associate

Job Description: As a Contact Centre Associate, you will provide and deliver a professional one-stop customer service, creating a positive impression of the bank over the phone and converting sales opportunities while ensuring maximum quality and highest productivity [citation:5][citation:14].

Responsibilities:

• Answer all incoming calls with maximum quality and highest productivity, ensuring superior customer service.
• Recognize and convert sales opportunities while answering prospective customers’ inquiries and deepen existing relationships by cross-selling.
• Follow up on all activities and requests arising from customer calls and deliver as promised, including complaints handling and problem resolution.
• Apply sound and accurate product knowledge, and check and update customer data and information while ensuring efficient secrecy standards.

Qualifications Needed:

• A high school diploma or bachelor’s degree.
• The ability to achieve quality and productivity KPIs, sales lead targets, and customer satisfaction metrics.
• Strong communication skills to provide a positive experience and resolve inquiries effectively.
• Full compliance with AML and bank’s policies and procedures.

What the Company Offers:

• The opportunity to build a career in a leading bank with a strong digital focus.
• A role focused on customer interaction, cross-selling, and service excellence.
• A supportive environment with clear KPIs for professional growth.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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