Job Description

Job Title: Complaints Analyst (Banking/Fintech)

Job Description: We are hiring a Complaints Analyst to manage and resolve customer complaints and disputes for our banking and fintech clients.

Responsibilities:

• Receive, log, and investigate customer complaints across banking and fintech products.
• Liaise with internal departments (compliance, operations, customer service) to resolve issues promptly.
• Prepare complaint reports, root cause analyses, and recommendations for process improvements.
• Ensure compliance with local complaint handling guidelines and regulatory timelines.

Qualifications Needed:

• 3+ years of complaints handling or customer service experience in banking or fintech.
• Strong knowledge of local banking regulations and complaint resolution frameworks.
• Excellent communication, empathy, and problem-solving skills; fluent in English and Arabic.
• Proficiency in case management systems and MS Office.

What the Company Offers:

• Competitive monthly salary with benefits.
• Health insurance, annual leave, and end-of-service gratuity.
• Opportunity to work in a supportive, client-facing role.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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